Frequently Asked Questions (FAQ)
General questions

What are Gorilla Box's Office hours?

Our Office Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m.
We offer 24hr booking through our online booking system please visit our booking page to create an order.

What are the delivery hours?

Our Delivery & Pick-up Hours: Monday - Saturday, 8:00 a.m. to 8:00 p.m.
Because of the high volume of traffic in Vancouver we deliver in two-hour windows, however, we always call before we arrive to give you notice.

What are the delivery zones?

Currently, we are serving the following areas: Vancouver, North Vancouver, Richmond, Burnaby, New Westminster and Delta.
For a more information see our contact page.

Can I pick-up or drop-off my order?

Unfortunately no, we are only offering offsite delivery and pick up at your location.

What is the delivery fee?

The delivery fee is a one time charge of $12.99 on orders under $89.00. Pick-up is always free.

How can I make an order?

Simply go to our order page and select a box package to start an order or give us a call between office hours at 1 866-222-1504 and we will be glad to help you.

What forms of payment does Gorilla Box accept?

We accept all major credit card, paypal and cash on delivery.

How big is a Gorilla Box?

Our Gorilla Boxes are fairly large, the dimensions are 27” long x 17” wide x 12” deep (about 2.5 cu ft).

How big is a Wardrobe Box?

Our wardrobe boxes hold around 25 pieces, the dimensions are 24” wide x 20” deep x 40” height”

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Office Hours: Monday - Friday 8:00 a.m. to 5:00 p.m.
Delivery & Pick-up Hours: Monday - Saturday 8:00 a.m. to 8:00 p.m.