Frequently Asked Questions

Have a question?

Find answers and information about our products and services.
  • How do I make an order?

    Simply go to our order page and select a box package to start an order or give us a call between office hours at 1 866-222-1504 and we will be glad to help you.

  • Can I pick-up or drop-off an order?

    Unfortunately no, we are only offering offsite delivery and pick up at your location.

  • Can I get boxes delivered today?

    Unfortunately no, we require 24hrs notice.

  • Do I have to sign for the boxes?

    Yes, we require a signature upon delivery.

  • What are the Office hours?

    Our Office Hours: Monday - Friday, 9:00 a.m. to 4:30 p.m. We offer 24hr booking through our online booking system please visit our booking page to create an order.

  • What are the delivery hours?

    Our Delivery & Pick-up Hours: Monday - Saturday, 8:00 a.m. to 8:00 p.m. Because of the high volume of traffic in Vancouver we deliver in two-hour windows, however, we always call before we arrive to give you notice.

  • What are the delivery zones?

    Currently, we are serving the following areas: Vancouver, North Vancouver, Richmond, Burnaby, New Westminster and Delta. For a more information see our contact page.

  • What is the delivery fee?

    The delivery fee is a one time charge of $14.99 on orders under $89.00. Pick-up is always free.

  • What forms of payment does Gorilla Box accept?

    We accept all major credit card, paypal and cash on delivery.

  • Can I cancel at any time?

    Yes, anytime before the scheduled delivery time.

  • How big is a Gorilla Box?

    Our Gorilla Boxes are fairly large, the dimensions are 27” long x 17” wide x 12” deep (about 2.5 cu ft).

  • How big is a Wardrobe Box?

    Our wardrobe boxes hold around 25 pieces, the dimensions are 24” wide x 20” deep x 40” height”

  • Do you sanitize boxes between customers?

    Yes, the boxes are cleaned and sanitized after every use.

Did we miss something?

Feel free to drop us a line with any fruther questions. One of our staff will get back to you ASAP.

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